Simpson said he'll be working more closely with Rubrik as he begins migrating Choice Hotels' databases to the cloud. The company initially purchased Rubrik for on-premises backup and to replace an aging legacy backup system that failed one-third of the time.Īs Choice Hotels started using the cloud more, Rubrik was able to protect its new environments such as Microsoft 365 and AWS EC2. Rubrik provided backup for Choice Hotels since before Simpson's tenure, but its importance grew significantly during the pandemic, he said. The goal is to have 90% of everything running in the cloud by 2023 and shut down Choice Hotels' data center in Virginia, he said. Simpson said he wants to lower Choice Hotels' physical footprint as much as possible. By connecting them to ChoiceEdge, Choice Hotels was able to build a single system for customers to book reservations and redeem loyalty points - even at non-hotel establishments.Īll Choice Hotels properties and partners were on ChoiceEdge by 2018, but the company still runs some of its systems on premises. In the last two years, Choice Hotels gained partnerships with AM Resorts and Penn National Gaming. The cloud migration also made it easier to onboard new partners to ChoiceEdge, Simpson said. On the cloud, he could scale compute and storage up and down as needed. The problem with a data center approach was that it had to be designed for peaks, Simpson said. With these various room reservation systems able to talk to each other, Choice Hotels was better able to drive occupancy for its franchisees and adapt to customer needs during the pandemic, Simpson said.Ĭhoice Hotels originally developed ChoiceEdge on-premises and started migrating it to the cloud in 2015. Booking it in the cloudĪpart from bolstered communication and collaboration, Choice Hotels continued to thrive during the pandemic because of its cloud-based marketing and reservation system, called ChoiceEdge, Simpson said.ĬhoiceEdge, built on AWS, is a globally connected system to track hotel bookings, whether they came from Choice Hotels' website, a partner such as Expedia or through the hotels themselves. He expected some hesitancy because not all of Choice Hotels' staff was used to working remotely, but he said he believes they were won over by the low learning curves and user-friendly interfaces of Zoom and Microsoft Teams. User adoption of the collaboration applications went surprisingly smoothly, Simpson added. We knew when we went home that night, we weren't coming back," Simpson said. "The moment the pandemic hit, we had a lot of work to do. Jason SimpsonVice president of engineering, Choice Hotels
We knew when we went home that night, we weren't coming back. The moment the pandemic hit, we had a lot of work to do.
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